FAQ

How long does it take to make a canvas print?

Standard sizes are printed and stretched on a frame in 1–3 working days, large formats in up to 5 working days. Urgent orders can be made the same day (if ordered before 12:00) or the next working day for €10. Delivery takes 1–2 working days.

How can I collect my order?

If you are in Vilnius, you can collect your order free of charge at our office: Pulko g. 2, LT-08248 Vilnius. The car park entrance is through the green gate on the left. We can also deliver by courier – within Lithuania parcels arrive in 1–2 working days after the order is made.

What file formats do you accept?

We accept most formats: .jpg, .png, .tiff, .psd, .pdf, .cdr, .eps and others. The easiest way is to upload your photo directly in the order form (JPG or PNG up to 25 MB). Larger files can be sent via www.wetransfer.com or brought to our office on a USB drive.

Do you make collages?

Yes, for an additional layout fee. The price depends on the number of photos.

Do I have to order photo retouching?

No, it is not required. On request we can edit your photo – for example, remove unwanted objects. If no editing is ordered, we print the photo as provided, with only automatic contrast and colour enhancement.

Is there a warranty on AntDrobės.lt products?

Our canvas and photo wallpaper prints come with the ink manufacturer’s 100+ year fade-resistance guarantee (for longevity, keep prints out of direct sunlight and damp rooms). We also guarantee that our photo montages and edits meet print requirements and that the frame sits flush against the wall.

What if I am not happy with the result?

We always aim to meet our customers’ expectations. We have had no complaints about quality or delays, but if the work is poorly done through our fault, we will refund your money.

My photo is too large to send by email. How should I send it?

Large files are easiest to send via www.wetransfer.com – free up to 2 GB. Enter [email protected] as the recipient, upload your files and click “Send” – we will be notified and download the files ourselves.

Do you issue invoices?

Yes. During checkout you can choose who the invoice should be issued to.

What if my parcel has not arrived on time?

Contact us by email at [email protected] or by phone +370 683 77 778.